The latest Dialer Refresh brings a modernized interface, faster workflows, and enhanced call-handling capabilities. This update improves the phone system by introducing incoming call transfers, instant dialing, IVR navigation, and post-call notes and tags.
With a cleaner design and smarter automation, the new dialer makes calling easier and more efficient.
Key Enhancements in the Dialer
Transfer Incoming Calls
Previously, call transfers were limited to outgoing calls. Now, users can transfer incoming calls, allowing for smoother call management and improved customer interactions.
Faster and More Efficient Dialing
- Begin dialing immediately after opening the dialer.
- As a number is entered, the system automatically searches contacts for matches.
- Contacts and recent calls are accessible with a single tap for quicker call initiation.
Add Notes After a Call
- Users can now add call notes from the Recents screen once the call ends.
- An upcoming update will introduce the ability to take notes during an ongoing call.
Tag Contacts for Better Organization
- Apply tags to contacts after a call, making it easier to categorize and manage follow-ups.
Navigate IVR Systems with the Dialpad
- Previously, users could not interact with IVR menus (e.g., “Press 1 for Support”) because the dialpad was inaccessible during calls.
- The updated dialer now allows dialpad navigation during calls, making it easier to follow automated prompts.
Why This Update Matters
The dialer refresh significantly improves speed, efficiency, and usability, making everyday calling more streamlined and intuitive.
- More Control – Transfer both incoming and outgoing calls seamlessly.
- Time-Saving Features – Start dialing instantly and search contacts in real time.
- Improved Call Handling – Navigate IVR menus without interruptions.
- Better Organization – Add notes and categorize contacts with tags for easier follow-ups.
The Dialer Refresh is available now through Labs Beta, allowing users to test the new features and revert to the previous dialer if necessary.
