FirstDirect360 Private Text Surveys for Instant Customer Feedback
Fuel growth with customer feedback.
Learn about your customers’ experiences through private, one-on-one text message surveys at any point during their journey.
Deliver Requests Directly to Your Customers' Preferred Channels
With FirstDirect360, you can send requests and accept surveys where you already communicate with a customer, including text message.
Surveys that Feel Like Conversations
Text messages are your customers’ preferred method of communication. Surveys sent via text get more and faster responses than traditional email-based feedback solutions, making it easier for you to act on customer insights promptly.
Turn problems into opportunities.
A bad review doesn’t have to mean a bad outcome. Even when a survey is negative, you have the opportunity to fix that customer’s problem and make their day.