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PRODUCT UPDATES

Product Updates and Tutorials

Announcements of new features, improvements, and detailed how-to guides for maximizing the use of your platform.

FirstDirect360 Product Updates & Changelog

New Workflow Fields for Smarter Automation

Four new workflow custom fields are now available, giving you more precise control with Engagement Score, Attribution tracking, Task ID,…
FirstDirect360 Product Updates & Changelog

Launch Google Demand Gen Ads in One Place

Google Demand Gen Ads are now available, giving you expanded inventory reach, advanced campaign targeting, and flexible ad formats for…
FirstDirect360 Product Updates & Changelog

AI Compliance Review for A2P Submissions

The new AI Compliance Review scans opt-in forms, Privacy Policies, and Terms of Service before A2P submission to help reduce…
FirstDirect360 Product Updates & Changelog

Automate Customer Review Workflows Instantly

Instantly trigger automations when a customer submits a product review. Use advanced filters to build smarter review workflows and improve…
FirstDirect360 Product Updates & Changelog

Free A2P Campaign Resubmissions

A2P campaign resubmissions are now free. Here’s what changed, what’s included, and what still requires creating a new campaign….
FirstDirect360 Product Updates & Changelog

Revamped Integration Page with Faster Performance

The new integration page introduces a cleaner card layout, faster performance, and improved scalability for managing integrations….
FirstDirect360 Product Updates & Changelog

Smarter Contact Lists with SmartList 2.0

The new Contact List View and SmartList 2.0 bring faster performance, advanced filters, and streamlined field management into one powerful…
FirstDirect360 Product Updates & Changelog

Page Builder Keyboard Shortcuts Are Here

New keyboard shortcuts in the Page Builder help you build, edit, and navigate pages faster with fewer clicks and smoother…
FirstDirect360 Product Updates & Changelog

Edit and Visualize Category Queues

Category Queue updates introduce editing, calendar views, and rescheduling tools that make managing social content faster and more flexible….
FirstDirect360 Product Updates & Changelog

Snapshot Refresh Now Prevents Stuck Contacts

Snapshot refreshes now automatically remove contacts from deleted workflow steps, preventing stuck contacts and eliminating manual cleanup….

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