SOCIAL MESSAGING
Talk where customers are talking.
No matter where a customer engages, you’re there. Keep all your channels—Google, Facebook, etc.—in a single inbox, and keep the conversation going with the help of AI.
Continue conversations where they started.
Your audience will reach out via Facebook, text message, or something else, because it’s how they want to communicate. While it’s all in the same inbox for you, customers will get your responses in the channel where they originally messaged you.
Keep tabs instead of opening them.
Instead of trying to juggle every channel on its own, take advantage of FirstDirect360’s centralized inbox. Save time and pay better attention to your leads.
Don’t lose a lead.
Because you’re not jumping between different platforms and apps, you’re way less likely to miss something. Missed messages—and missed sales—will be a thing of the past with FirstDirect360.
Keep the ball rolling with AI.
Conversational AI can be used everywhere, not just on Webchat and SMS. AI can automatically respond, or can help you compose your messages.
