FirstDirect360 Retail Solutions: SMS & Digital Customer Engagement
Scale your retail business.
FirstDirect360 energizes your retail setup by attracting more customers, optimizing your team’s operations, and customizing each shopper’s experience with texting.
Scale your retail business.
Connect360 energizes your retail setup by attracting more customers, optimizing your team’s operations, and customizing each shopper’s experience with texting.
Stay ahead of the competition.
Enhance your search visibility and draw more to your site and store with a wealth of customer reviews, all prompted easily by text.
Chat with many customers at once.
Handle numerous conversations as quickly as you would a single phone call, consolidating all messages into a single inbox for full history access.
Make shopping memorable.
Offer personalized payment options, tailored text promotions, and straightforward online connections with webchat and click-to-text.
Change your game with AI.
Meet the new employee that will help compose content, talk to leads 24/7, get more reviews, and more. FirstDirect360’s conversational AI is the secret to scaling your business.
Convert and Communicate Like never before.
FirstDirect360’s AI webchat engages site leads and adds them to your CRM with a switch-to-text form. You’ll get their texts in your inbox, alongside messages from every other platform: phones, LinkedIn, email, you name it.
Rank Higher, get more door swings.
With FirstDirect360’s review requests and reputation management, you’ll be #1 on Google, Facebook, and everywhere else. Plus, almost 100% of customers check reviews before buying. Convert more organic leads.
FEATURES
Improve your business’s reputation with FirstDirect360.
Get more reviews, attract new leads, and make more money faster.
AI Review Replies
Write accurate and personalized replies in seconds, so you can save time responding.
Review Automations
Automate review invites and reminders, so you never miss out on getting more stars.
Review Consolidation
Connect all your important review sites, so you can manage your reputation from one place.
Review Reporting
Keep track of where reviews are coming from and how your reputation improves over time.
Contact Profiles
Every review automatically syncs with your customer profiles and stores the info securely.
Mobile App
Put your entire business in your pocket, and never miss a lead (or new review) again.