New Workflow Fields for Smarter Automation
Four new workflow custom fields are now available, giving you more precise control with Engagement Score, Attribution tracking, Task ID, and Note Creator.
Snapshot Refresh Now Prevents Stuck Contacts
Snapshot refreshes now automatically remove contacts from deleted workflow steps, preventing stuck contacts and eliminating manual cleanup.
Maximizing Engagement: Crafting Effective Missed Call Text Back Strategies
Discover how crafting effective missed call text back strategies can transform missed calls into customer engagement opportunities and boost customer satisfaction.
Enhance Workflow Management with the New Notes Feature on FirstDirect360
FirstDirect360 introduces Notes for workflows! Track, customize, and organize workflow information with new options like Sticky Notes, Action-Level Notes, and more.